The man who has confidence in himself gains the confidence of others Hasidic Saying

Communicating with Confidence - Utilizing Assertiveness Skills in the Workplace

Course duration: 1 or 2 days with an optional 1-day follow up

• How to understand and recognize four basic communication styles.
• How to understand and recognize what assertive and non-assertive communication is.
• How to develop skills in self-reflection, recognize where you are in relation to assertive thoughts and communication - recognize what you already do well and areas you can develop.
• How to develop an awareness and understanding of the principles and values that underpin assertive thoughts and communication.
• A toolkit of practical assertive communication techniques, including: broken record, fogging, scripting, specificity, paraphrasing, summarizing and the solution-focused approach.
• How to incorporate assertive thoughts into everyday practice - exploring the 'self-talk' cycle, using positive affirmations, visualization techniques and recognizing your own personal power.
• How to select approaches from your tool-kit to deal with some common situations in the workplace.
• How to personal brand- how to create an assertive image and develop assertive language.
• How to network - how to build up a network of positive people who can support you.
• How to develop you own personal action plan - goals to enable you to progress following your training.

What problems can this training help me solve?

• Feel more effective and confident when you communicate.
• Feel more in control of your work.
• Be able to work more effectively in a team.
• Be able to express your ideas more clearly.
• Be more productive with the time you have.
• Feel more creative and energized.
• Feel less 'stuck' when faced with challenges in the workplace.
• Become more self-aware and utilize your strengths to their maximum.
• Reduce experiences at work that prevent you from doing your job effectively.
• Feel more confident to take on new tasks and apply for promotion.